Charcoal & Grey Polka Dot Socks
Shipping
Questions?
If you have any questions about current orders, please contact us at shop@rembrandt.co.nz
All orders are dispatched from our distribution centre in Wellington, New Zealand.
|
Location |
Delivery Time |
Order value |
Shipping Fees |
|
New Zealand |
1-5 business days |
All orders |
Free |
| International | 3-10 business days | All orders | $100 |
|
Australia |
2-7 business days |
Orders over $200 AUD | Free |
|
Orders under $200 AUD |
$20 |
International Orders - Duties & Taxes
For orders outside of New Zealand and Australia, import duties, taxes, and brokerage fees are not included in the product price or shipping cost. These charges may be collected upon delivery by the carrier and are the sole responsibility of the recipient.
Customs policies vary by country, we recommend contacting your local customs office for more information on potential charges.
Returns
Wrong size? Not quite what you wanted? No worries. You can return your garment(s) up to 30 days from the date you receive your order. To return your product, email your request to shop@rembrandt.co.nz
Any garments returned for exchange or refund are returned at the purchaser's expense. That is, the customer pays for the courier or postage back to Rembrandt. Rembrandt will cover the cost of sending replacement items to the original purchaser. Rembrandt cannot refund courier costs unless the item is faulty.
We highly recommend using postage tracking on your returned parcel as we cannot refund or exchange items that go missing in the post.
Return Eligibility
Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return:
- Item(s) need to be returned within 30 days of received order
- Unworn and unused with the original tags still attached
- In it's original condition with tags and packaging. This excludes garments that are altered as they are no longer in original condition.
- Include proof of purchase with your return
- If you would like a return or arrange an exchange, please email shop@rembrandt.co.nz to request your return form
Gift cards are exempt from being returned or refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@rembrandt.co.nz
Exchanges & damaged goods (if applicable)
We only replace items if they are defective, damaged, or if the size is incorrect.
To process an exchange, email your request to shop@rembrandt.co.nz
The time it may take your exchanged product to reach you may vary depending on your location.
